About Bounce

Bounce Readiness provides end-to-end incident and crisis management services for organisations across Australia.

We are committed to helping organisations and their teams BOUNCE back from all aspects of an incident or business disruption using the three R’s:

  • Readiness – Preparing your organisation to minimise and manage risks while building business continuity.
  • Resilience – Building capability within your team to confidently respond to an incident or business disruption.
  • Response – Assisting your organisation to respond to an incident or business disruption with on-hand staff services, support and post incident reviews.

Bounce Readiness has been built on a strong foundation of skills and experience in the areas of emergency management, critical incident management, business continuity and crisis management, developed over more than 20 years.

Having worked with multiple industries, small to medium organisations, government entities and the community, the Bounce team are passionate, particularly about working with higher risk industries to build a more resilient future.


Bounce specialises in working with high risk industries where there are a high number of vulnerable persons needing support and coordination during an incident. 


Childcare, early learning, school, vocational education, universities

Health care

Aged care, hospitals, disability services

Public spaces

Property, public precincts, sports stadiums, theatres, shopping centres, transport


Hotels, residential, boarding facilities

Why Bounce


Commitment​ – to delivering client outcomes, and investing in ongoing development


Reliability & Responsiveness – deliver outputs on time with a proven structured approach for high-quality outcomes


Client Partnership – high level of consultation and transparency


Customisation – tailoring customised services to meet specific client needs


Specialised Experience – over 20 years’ specialised experience in the resilience and adult education industry, including school and aged care sector

Our Team

Cheryl Hambly


With more than 20 years of experience in the resilience space, Cheryl has dedicated herself to ensuring a wide range of organisations have become more ready to respond to emergencies, critical incidents and business disruptions.

Adopting a pragmatic consulting approach, Cheryl leads the management and implementation of emergency management, critical incident management, business continuity and crisis management programs across multiple industries, including education, health care, aged care, professional services, and manufacturing.

With a particular interest in the adult education industry, Cheryl has honed her skills and experience in all aspects of designing and implementing programs tailored specifically to client needs across many industries. This includes designing training needs analysis, designing and developing training solutions, facilitating workshops and training sessions, and designing and conducting assessments and exercises.

Brooke Bibb

Manager, Resilience Services

Brooke brings with her over 10 years of experience in Aviation Safety and emergency procedures facilitation, instruction, assessment and courseware development.    

Coming from the highly regulated aviation industry, Brooke has the attention to detail and passion required for emergency management and resilience. Brooke has facilitated and assessed a wide range of courses such as aviation medicine, security, inflight emergency and evacuation and human factors in a mixture of theory and practical sessions, often in high stress environments and with time and business critical requirements.

Based in Victoria, Brooke has a love for adult learning and facilitation, tailoring courses to meet the needs of both business and individual learning styles and techniques. She has a strong interest in human factors, understanding the human behavioural elements that influence the way we interact with our environment, hardware and others and the influences this has on our ability to act and react in emergency situations, especially in high-risk industry.  

Scott Creswell

Consultant, Emergency Management

Combining eight years of consulting and facilitation in emergency management with hands-on experience as a Station Commander in the fire services, Scott brings a wealth of skills and knowledge to his role at Bounce Readiness.

Based in NSW, Scott holds diploma-level qualifications in emergency management, leadership and training, and assessment, and he recognises that building solid, long-term professional relationships is achieved through mutual respect, effective communications and understanding of the client’s environment.

His grasp of the importance of successful responses to emergencies, critical incidents and business disruptions has inspired his belief in “helping you to get your people home safe”, a philosophy made possible by his breadth of specialist experience and training.

Most recently, Scott has led emergency management programs for schools, aged care, property, manufacturing, and multi-tenanted buildings.

Ross Pascoe

Consultant, Emergency Management

Ross has a unique background in all tiers of emergency management, having accumulated more than 25 years’ experience in the field. Over the years, he has been a crew chief/chief training officer for the Westpac LifeSaver Rescue Helicopter, and spent significant time with the Queensland Police Service as a police officer, a Forward Incident Commander, a Detective, and facilitator in police and incident-command training.

He holds several tertiary qualifications, including a Master of Leadership and Management, Bachelor of Legal and Professional Studies, and a Bachelor of Business, as well as a Cert IV in Workplace Training and Assessment. He has also worked as a Fire Safety Advisor, with a Diploma and Advanced Diploma in Public Safety.

Ross’s facilitation and investigative experience both domestically and internationally contribute to a wealth of knowledge and experience, which are an asset to both Bounce and to the clients he supports in QLD.

Our Values


Be Supportive

Supporting our teams and clients


Be Accountable

Operate with honesty and integrity, even when no one is looking


Engage Fearlessly

Bring passion and energy to everything we do


Deliver Excellence

Being professional, reliable and competent


Strive to learn

Create opportunities through learning