1. Collection of Personal Details
Bounce Readiness collects your details when you submit those details to us either online or by fax, post or email. Bounce Readiness may also collect your details from other persons acting on your behalf or from publicly available sources.
These details are stored within our secure database system. The details collected may include your full name, address, phone and fax numbers and email address. We may also collect your payment details (including but not limited to credit card details).
Bounce Readiness may provide your personal details and payment details to third party payment processing providers as required. All third-party payment processing providers that we use are PCI compliant. Once personal details and payment details are supplied to third party payment processing providers, those details are stored in a secure file system under password protection, with access restricted to key personnel. Hard copy documentation is then destroyed.
2. Use of Personal Details
Bounce Readiness will use your personal details to enable us to perform our role as a service provider. These include but are not limited to:
- Contacting you to discuss additional products and services that we offer
- Publishing blogs, newsletters and other written material
- Conducting and measuring customer satisfaction using various surveys, assessment and other data collection tools
- Providing you with a personalised website experience.
We only use personal information for the purposes for which we collected it – purposes that relate to one of our functions or activities.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other website or if others have copied or saved this information.
3. Protecting your privacy
Protecting your personal information is important to us.
We safeguard your privacy and the security of your personal information by taking steps to protect the information we hold about you, from loss, unauthorised access, use, modification or disclosure and against other misuse.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
When personal information that we collect is no longer required, we destroy or delete it in a secure manner.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites.
4. Disclosure of your information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Occasionally, we may supply your personal information to third parties to perform services on our behalf, such as the following: the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us); the supply of datacentre storage and maintenance services for our IT systems and infrastructure (by Australian or overseas providers); and the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or the supply of billing and payment services.
Our relationships with such third-party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.
5. Accuracy and transparency
You may access and update the personal information at any time by contacting us. If you believe that we may hold other personal information about you which is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
6. Analytics, internet marketing and ‘cookies’
Bounce Readiness uses Google webmaster tools, Google Analytics, and Search Engine marketing such as Google Adwords. These services place and read a cookie in your internet browsers and may use web beacons to collect this information for our use (if your internet browser security settings are configured to allow it). These cookies do not identify anything about you personally but do allow us to track generic information about your use of our website, such as which pages you visit, and how long you visit them for.
These cookies may also track your activity on our site after you have clicked on a search engine advertisement, and they may also serve you ads based on your prior visit to our website when you visit other websites. You can learn more about the Google cookies and opt out of these at the Google Privacy centre, and there is an internet industry group which runs the Network Advertising Initiative, which allows you to opt out of a range of network advertising beyond what we use here at Bounce Readiness.