Response

…responding effectively

Response Services

Our response services cover three very distinct areas – Crisis Management and Incident Response, Urgent Project Management and Post Incident Review – to ensure your teams can respond during an incident or business disruption for effective business continuity.

01. Critical Incident Response

Support and guide your team to respond during a critical incident.

02. Urgent Project Management

Provide project management planning and implementation.

03. Post Incident Review

Evaluate the effectiveness of a response to an incident or disruption.

01. Critical Incident Response

When you are faced with a critical incident, Bounce can provide support by guiding and assisting your team. We provide you with chief of staff support, team meeting support or someone to use as a sounding board for your strategic and operational decision making.

02. Urgent Project Management

Urgent projects can be difficult to forecast, however they require immediate response. The Bounce team is experienced in managing last minute projects.

Our team has extensive experience in quickly identifying the problem, working with clients to formulate a suitable solution and project plan, and working with organisational teams to effectively implement the plan.

03. Post Incident Review

A post incident review will evaluate the effectiveness of a response to an incident or disruption. Bounce conducts post incident reviews to assist organisations assess the outcomes from an incident, including what worked well and the areas that need further improvement.

The post incident reviews can be conducted at an organisational level, or for smaller teams within an organisation.

Bounce utilises several different approaches to ensure the most effective outcomes are achieved and to obtain maximum learnings. The process includes:

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Designing and issuing online surveys.

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Interviews and/or workshops with the response and management teams.

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Interviews and/or workshops with other stakeholders involved.

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Provision of a report with recommendations on what should be continued, and recommendations for improvement.