A medical emergency can be challenging under any circumstance. However, it can be particularly challenging in a crowd during an event.

Here are some steps to follow if there is a medical emergency in the crowd:

For individuals:

🟠 Avoid unnecessary panic by staying calm and assessing the situation

🟠 Determine who requires medical assistance and what the nature of the emergency is

🟠 Check for any immediate dangers that might affect both you and the injured person

🟠 Contact emergency services and alert event staff, providing clear and concise information about the location and nature of the emergency

🟠 Provide basic first aid if you are trained and it is safe to do so. If not, seek assistance from someone who is trained until emergency services arrive

🟠 Encourage bystanders to move back and give the person space. This also helps emergency responders reach the individual more quickly

🟠 Stay with the individual to reassure and monitor their condition until emergency services arrive

For venue operators:

🟠 Develop an emergency response plan, including a stop show/event process that documents the process to pause the event, move persons from the immediate area to clear a path for emergency services to access the casualty, or move the casualty from the area

🟠 Ensure the venue has a full first aid kit that is checked and restocked regularly

🟠 Implement regular first aid training, warden training and drills to ensure all persons know the procedures and their roles

🟠 Implement a post-incident review to highlight what worked well and areas for improvement